Last updated: 3 July 2025
1. Who we are & how to contact us
The Middlesbrough Empire (“we”, “us”, “our”) operates the website https://www.themiddlesbroughempire.co.uk.
For any privacy-related questions or requests, please contact us at: enquiries@themiddlesbroughempire.co.uk
2. What personal data we collect
- Directly from you: name, email address, phone number, ticket purchase information, and any other details you submit via contact forms or booking enquiries.
- Automatically: IP address, browser type, device information, and usage data collected through cookies and analytics tools.
3. How we use your data
- To manage and deliver event bookings and ticket sales.
- To respond to enquiries and provide customer support.
- To improve our website and services.
- To send you marketing communications if you have opted in.
- To protect against fraud or misuse of our services.
4. Sharing your data with third parties
We may share your data with trusted third-party providers (such as payment processors, ticketing platforms, hosting services, and marketing tools) solely for the purpose of running our services. We do not sell your personal data. We may also disclose your data when required by law or to protect our legal rights.
5. Cookies and tracking
We use cookies to enhance your browsing experience, analyse traffic, and understand usage trends. You may accept or decline cookies when visiting our website. You can also manage your preferences through your browser settings.
6. Data storage & transfers
Your personal data is securely stored in the UK or EEA. If transferred outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
7. Data retention period
We retain your data only as long as necessary for the purposes it was collected. Booking and correspondence records may be kept for up to 3 years. Analytics data is typically retained for up to 12 months.
8. Your rights under GDPR/UK-DPA
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or outdated information
- Request deletion of your personal data
- Restrict or object to certain data processing
- Receive your data in a portable format
- Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact enquiries@themiddlesbroughempire.co.uk.
9. Children
Our services and events are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe we have collected data from a child, please contact us so we can delete it promptly.
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most recent version will always be available on this page with a revised “Last updated” date.
11. Complaints
If you are dissatisfied with how we handle your personal data, you may contact us directly or file a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.